Returns
Returns & Refunds policy
Return Policy:
Thank you for shopping with robufyofficial@gmail.com. We strive to ensure your satisfaction with every purchase. Please read our return policy carefully before making your purchase.
Returns:
We accept returns within 7 days from the date of delivery. If robufyofficial@gmail.com is notified within this timeframe and the item is returned in its original condition, unused, and with all tags intact, we will issue a refund or exchange the item, subject to the terms and conditions outlined below.
Conditions for Returns:
Unused and Unopened Items: The item must be in its original condition, unused, and unopened to be eligible for return.
Tags and Packaging: All original tags, packaging, and accessories must be intact and included with the returned item.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 24 hrs of delivery to arrange for a replacement or refund.
Non-Returnable Items:
Certain items are not eligible for return, including but not limited to:
Items marked as "Final Sale" or "Non-Returnable."
Personalized or customized items.
Perishable goods such as food, flowers, or magazines.
Items that have been used or opened.
Items purchased during a promotional sale or clearance event.
Return Process:
Contact Customer Service: To initiate a return, please contact our customer service team at 7089019240 within 2 days of delivery. Please provide your order number and the reason for the return.
Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to return the item.
Return Shipping: You are responsible for the cost of return shipping unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping method to ensure safe delivery.
Inspection and Refund: Once we receive the returned item and verify its condition, we will process your refund within 3-4 working days. Refunds will be issued to the original method of payment.
Exceptions:
Please note that returning may not be available for certain items or during specific periods, such as during special promotional events or sales. During these times, returns may be subject to specific terms and conditions as communicated on our website or during the checkout process.
Contact Us:
If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at 7089019240. We are here to assist you and ensure your shopping experience with robufyofficial@gmail.com is enjoyable and hassle-free.
Policy Last Updated: [21/05/2024]
NOTE - currently the returning is disable for some reasons